Last Updated: December 20, 2024

1. Introduction

GOLDEN HEALTH THIEN TAM CO., LTD ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application (the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

2. Information We Collect

2.1. Information You Provide to Us

We may collect information that you provide directly to us, including:

Contact Information: Name, email address, phone number
Appointment Information: Appointment dates, medical consultation requests, health-related inquiries
Medical Information: Health information you voluntarily provide for consultation purposes (handled with strict confidentiality)
Account Information: Username, password (encrypted), profile information
Communication: Messages, feedback, or inquiries you send to us

2.2. Information Automatically Collected

When you access or use our Service, we may automatically collect certain information, including:

Device Information: Device type, operating system, unique device identifiers, mobile network information
Usage Information: Pages visited, time spent on pages, links clicked, search queries
Location Information: IP address, approximate location based on IP (we do not collect precise GPS location without your consent)
Log Information: Access times, browser type, referring website addresses

2.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect to:

Process and manage your appointment requests and consultations
Communicate with you about your appointments, inquiries, and our services
Provide medical consultation and health-related services
Send you health-related information and updates (with your consent)
Improve and personalize your experience on our Service
Analyze usage patterns and trends to enhance our Service
Detect, prevent, and address technical issues and security threats
Comply with legal obligations and enforce our terms of service

4. Information Sharing and Disclosure

4.1. Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Hosting Services: To host our website and store data
Analytics Services: To analyze usage and improve our Service
Email Services: To send communications to you

These service providers are contractually obligated to protect your information and use it only for the purposes we specify. We do not share medical information with third parties except as required by law or with your explicit consent.

4.2. Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4.3. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4. We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their commercial purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit (HTTPS/TLS)
Encryption of data at rest
Secure authentication and access controls
Regular security assessments and updates
Password hashing (passwords are never stored in plain text)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Objection: Object to processing of your personal information
Data Portability: Request transfer of your data to another service
Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at: info@goldenthientam.store

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce our agreements

When you request account deletion, we will delete your personal information within 30 days, except where we are required to retain it for legal purposes.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date at the top of this Privacy Policy
Sending you an email notification (for significant changes)

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Phone: +84 961 814 081
Address: 193/1A đường Tam Châu, Khu Phố 51, Phường Tam Bình, TP. Hồ Chí Minh, Vietnam
Company: GOLDEN HEALTH THIEN TAM CO., LTD
Tax ID: 0319246801

Terms of Service

Last Updated: December 20, 2024

1. Acceptance of Terms

By accessing or using the CAUGIAY HST website and services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

2. Use of Service

The Service is provided for legitimate business purposes related to traditional medicine clinic services
You agree to use the Service only for lawful purposes and in accordance with these Terms
You are responsible for maintaining the confidentiality of your account credentials
You agree not to use the Service to transmit any harmful, offensive, or illegal content
You agree not to attempt to gain unauthorized access to any portion of the Service

3. Medical Services

All medical consultations and treatments are provided by licensed medical professionals
Appointments are subject to availability and confirmation
You are responsible for providing accurate health information
Medical advice provided through the Service is for informational purposes and should not replace in-person medical consultation
We reserve the right to refuse service at our discretion

4. Service Terms

Service fees, if applicable, will be communicated at the time of consultation
All prices are in Vietnamese Dong (VND) unless otherwise stated
Payment terms will be specified at the time of service
Refunds, if applicable, will be processed according to our service policy

5. Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind
We do not guarantee that the Service will be uninterrupted, secure, or error-free
We are not liable for any indirect, incidental, special, or consequential damages
Our total liability shall not exceed the amount you paid for the service in question
We are not responsible for any loss of data due to user error or technical issues

6. Intellectual Property

All content, features, and functionality of the Service are owned by CAUGIAY HST CO.,LTD
You may not copy, modify, distribute, or create derivative works from our content
Our trademarks, logos, and service marks are our property
Unauthorized use of our intellectual property is prohibited

7. User Content

You retain ownership of any content you submit to the Service
By submitting content, you grant us a license to use, modify, and display it
You are responsible for ensuring you have the right to submit any content
We reserve the right to remove any content that violates these Terms

8. Termination

We reserve the right to:

Suspend or terminate your access to the Service at any time
Remove or refuse to process any booking or content
Take legal action for violations of these Terms

You may terminate your account at any time by contacting us or using account deletion features.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Vietnam, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Hanoi, Vietnam.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by:

Posting the updated Terms on this page
Updating the "Last Updated" date
Sending email notifications for material changes

Your continued use of the Service after changes constitutes acceptance of the new Terms.

11. Contact Information

For questions about these Terms of Service, please contact us:

Phone: +84 961 814 081
Address: 193/1A đường Tam Châu, Khu Phố 51, Phường Tam Bình, TP. Hồ Chí Minh, Vietnam
Company: GOLDEN HEALTH THIEN TAM CO., LTD
Tax ID: 0319246801

Note: This Privacy Policy and Terms of Service are effective as of the "Last Updated" date above. By using our Service, you acknowledge that you have read, understood, and agree to be bound by these terms.